CommuniTake lets Nokia Care help remotely with your Nokia N8

CommuniTake lets Nokia Care help remotely with your Nokia N8There are a few differences between the Nokia N8 devices shipping in the US and the Euro version I was checking out at first. One has been mentioned before and is the content provided through the WebTV app. For some odd reason we do not have CNN here in the US and I am trying to find out if we can get it. The other utility I found on my N8 is called CommuniTake. I looked around and found their website and then asked my Nokia contact what this utility was used for because after launching it a PIN was prompted for and it looked like a remote utility.

Nokia confirmed that it indeed is a remote utility that is part of a pilot program with Nokia Care here in the US. Apparently, this utility will allow Nokia Care to “take over” the Nokia N8 to try to help you solve a problem, much like the PC programs out there do. You would call into a Nokia Care center and then receive a PIN/password to activate CommuniTake and give control to Nokia Care. This utility can only be activated through Nokia Care and is not something you can try or some new service I will be providing for readers of Nokia Experts 😉

It will be interesting to find out how this program works after a few months of testing. I imagine it is being tested since AT&T will be launching some kind of Symbian^3 device in January and Nokia is probably gearing up for questions coming from AT&T customers.

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11 Comments to CommuniTake lets Nokia Care help remotely with your Nokia N8

Jakob
October 14, 2010

Wow, what a great explanation Matthew. I too had been wondering what the heck it was but couldn’t figure it out. Things will definitely pick for the eco system once an ATT push gets going. I’m just waiting for the first firmware/browser update. In the meantime absolutely loving the phone!

John
October 15, 2010

This is definitely amazing service by Nokia care. The phone is awesome and now even the support is first class!

Marty Hermsen
October 18, 2010

Thanks for the info

I Europe we don’t have this in our phone, but we can have CNN video ?

By the way, this is an AMAZING phone, the best I ever had, (and I had a lot phones) Symbian or not !!

Cheers

Ken
January 2, 2011

It sounds like it has spyware potential. I wish I had been informed that it was on the phone when I purchased it; would not have if I had known. How does one uninstall it.

anu
June 19, 2011

I have Nokia N8, suddently my phone got hot and start blinking lcd display and i can see it different colors too. and when i turn off for a while it goes off and after few hours the same problem comes back. what is the cause of all this? can you please help me. i just bought this phone around 6 months back.

fernando mesias
July 24, 2011

l cannot connecting myself to the communitake from my wireless telephone because l put the code pin and it leaves me that the connection this rejected,as l can make to connect me to the system.

CARLOS GUTIERREZ
August 18, 2011

TENGO LA APLICACION DE COMMUNI TAKE EN MI N8 TRATO DE AXESAR PERO ME PIDE UN PIN
QUE PUEDO HACER

CARLOS GUTIERREZ
August 18, 2011

TENGO LA APLICACION EN MI N8 INTENTO AXESAR PERO ME PIDE UN PIN QUE PUEDO HACER

vince
August 26, 2011

can any one tell me how to track my nokia n8 because i lost the dam thing i have locked it remotely and have in stalled the donesta software were u sms 3 ? so i could track it but dont get a reply is the any other way to trace it or track its location ,there has to be a solution its got gps and assisted gps ,please if any one could help i will apreciate it

amit domai
September 13, 2011

in my cell phone video store,photo store and editor not working. what problem is this?

berry
December 14, 2011

when ever i pin in the nokia communitake, its come like its loading and give me the reply that it is rejected..what is the cause of all this….
Why is the nokia n8 flash light red…i cant take pictures @ night


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